Meet Esotech

The people behind
the products.

Meet the people who build, support, and operate our software. Start with a direct contact, or get to know the wider team.

Find your contact

Direct access / revenue team

Start with a conversation.

Florida

Haydee Sanchez

Chief Revenue Officer

Leads revenue strategy, enterprise sales, client partnerships, and TLDNXS growth.

Outside work Home farming, garden harvests, and good wine.

Leadership / Direct Responsibility

Leadership stays close to the work.

Founder

Alexander Conroy

Founder, CEO & Lead Developer

Directs the company, long-term product architecture, and executive strategy while remaining responsible for development.

Read his message
Administration

Rachel Conde-Wixted

Chief Administrative Officer

Manages corporate administration, governance, compliance policies, legal contracts, and enterprise organizational structure.

Operations

Eric Solomon

Chief Operations Officer

Directs daily operations, customer-support infrastructure, service delivery, and agency customer satisfaction.

Revenue

Haydee Sanchez

Chief Revenue Officer

Leads sales strategy, enterprise client partnerships, the revenue organization, and TLDNXS platform growth.

Technology

Greg Conroy

Chief Technology Officer

Leads core software engineering, telephony architecture, platform stability, security, and technical delivery.

Execution

Amanda Peterson

Executive Operations Manager

Coordinates cross-department execution, executive initiatives, and client escalation management.

Engineering, operations & customer support

The people who keep the work moving.

Department / 01

Operations & Customer Support

Accountable Lead

Eric Solomonsupport@esotech.com

Jen Mougey

Director of Performance

Tracks operational metrics, system uptime, response velocity, and service quality benchmarks.

Bryan Vazquez

Customer Service Manager

Leads Team 1, overseeing daily support queues, ticket resolution, and customer onboarding.

Jesse Segura

Customer Service Manager

Leads Team 2, directing account representatives, customer retention, and daily ticket workflows.

Bryan Vazquez / Team 1Customer support

Amanda Race

Customer Service Agent

Assists clients with dialer configuration, user permissions, and technical support tickets.

Kim Morales

Customer Service Agent T1

Resolves inbound support requests, user setup, and live queue troubleshooting.

Danny Alvarez

Customer Service Agent T1

Handles ticket turnaround, campaign setup, and agent seat licensing inquiries.

Jason Tedesco

Customer Service Agent

Supports telephony audio checks, DID provisioning, and CRM synchronization issues.

Cherie Grulich

Customer Service Agent

Assists with user administration, account settings, and day-to-day workflow guidance.

Taylor Ramey

Customer Service Lead T1

Supervises queue triage, urgent ticket escalation, and service delivery.

Jesse Segura / Team 2Accounts & support

Harold Fonseca

Account Representative

Works on account health, periodic reviews, and escalated issue resolution.

Steven Wixted

Customer Service Agent

Assists with daily system use, user questions, and billing inquiries.

Weston Wurts

Customer Service Agent

Supports high-volume dialer operations and agent portal setup.

Department / 02

Engineering & Compliance

Accountable Lead

Greg Conroycompliance@esotech.com

Ernesto Gonzalez

Full Stack Developer

Builds platform modules, API endpoints, web interfaces, and real-time database integrations.

Al Houghton

Junior Developer

Develops interface components, integration test suites, and frontend feature updates.

Ryan Sinclair

Senior Developer

Engineers dialer systems, SIP telephony bridges, and real-time reporting pipelines.

Coreen Stalnaker

Director of Compliance

Directs TCPA, DNC, STIR/SHAKEN, and carrier compliance rulesets.

Department / 03

Revenue & Client Consultation

Accountable lead

Haydee SanchezDirect contacts ↓

Derrick Waddell

Regional Sales Director

Helps agencies plan dialer workflows, lead routing, and migrations from legacy VICI systems to TLDNXS.

Miles Sullivan

Regional Sales Director

Works with clients on platform fit, project goals, and consultative sales conversations.

Department / 04

Strategy & Marketing

Nox Mauzy

Director Of UX/UI Development/Design

Builds interactive frontend interfaces, animation systems, and digital platforms.

Allison Coulton

Director of Marketing

Directs brand positioning, content strategy, and industry trade presence.

How the team works

People are the company.

01 / Compliance

Compliance is part of the team.

Reach Coreen Stalnaker directly at compliance@esotech.com when TCPA, DNC, STIR/SHAKEN, or carrier rules shape the work.

02 / Support

Support stays close to operations.

Bryan Vazquez, Jesse Segura, and the customer-support teams work inside the same operating structure. Reach them at support@esotech.com.

03 / Engineering

The builders stay involved.

Product, development, infrastructure, compliance, and customer work remain connected. The handoff is short because the people doing the work are visible.

Talk to the team who will do the work.

Bring us the process, the systems, and the part that keeps breaking. We will put the right people in the conversation.

Talk to our team